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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Thanks. It was so easy to refinance my home
I’m so happy with everything and I understood everything she said
I would like to make it very clear that Yester was extremely polite and pleasant and returned all of my calls. Unfortunately, the underwriting team she was working with did not relay the proper information to her so she could, in turn, relay it to me. Documents I turned in timely were misplaced and then made to disappear and look like I turned them in toward the end of the process (which explains why I was asked to submit them again - even though they had been found). Most of my highly rated answer pertain only to Devin W... read more
Emails sent to the generic "mymacteam@pnmac.com" were never answered. I sent several and never got a response. Only way to get a hold of anyone was to call in. I often had to call in multiple times before getting an issue resolved (e.g. took multiple phone calls spread over several days to get some mistakes on the closing disclosure corrected). Frequently the rep on the phone was clueless about the home buying process and unable to help. I had to call back and hope for someone else. Some examples: Didn't know what a Lo... read more
Ez fast Great communication
Everything was smooth
I like the communication between us thru emails, phones calls were returned same or next day if we had questions. The only clutch was the Home Appraisal was delayed by more pics needed is all which held up the day expected to close by otherwise all good!
First, this survey is directed at the performance of Chaix, which was actually a 9 out of 10. Our frustrations were all the other interactions by other people that were actually 2 or 3 out of 10. We had to start the process over based on a lack of communication. It took us from October 3, 2021, to 3/10/2022, I am still not completely sure we received the best possible rate? But it was better than where we were before. We had to incur cost and time to resolve issues that were made regarding your team filing our Deed of Trust... read more
Refinanced my existing Penny Mac loan with almost no paperwork before signing
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,191 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.