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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.549,196 reviews
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Lloyd E.'s profile image
Lloyd E. 
on Birdeye

2 years ago

Great communication. 

DAVID M.'s profile image
DAVID M. 
on Birdeye

2 years ago

This whole process was quick, efficient, friendly and accurate. Thank you for helping us through this endeavor and the assistance you provide. It was a great experience! 

Nory Ann A.'s profile image
Nory Ann A. 
on Birdeye

2 years ago

Ashley Benton was great. She wanted to compete. I already told her that my husband call the bank. She gave me what we need. Me and my husband were very satisfied to her service. 

Francis Connelly I.'s profile image
Francis Connelly I. 
on Birdeye

2 years ago

The whole process was smooth, and I am very happy. 

Pamela B.'s profile image
Pamela B. 
on Birdeye

2 years ago

Great customer service & vey pleasant representatives. Happy with my product. 

Daniel D.'s profile image
Daniel D. 
on Birdeye

2 years ago

Jessica did a great job guiding us through the process. 

CARLOS N.'s profile image
CARLOS N. 
on Birdeye

2 years ago

Documents changed while processing. Calling in multiple times, multiple days, and never getting ahold of my mortgage team. No one would update me until the loan officer returned from vacation/emergency leave/working from home/sick (all of these excuses were given when calling in to justify the delay) Closed later than expected. The acquisition team is quick to get people on the hook; then transferred to people who are never there to answer the calls. Seems as if they get overloaded with files making it a quantity vs qualit... read more

Matthew C.'s profile image
Matthew C. 
on Birdeye

2 years ago

Great! She was professional, organized, and efficient. 

Marla B.'s profile image
Marla B. 
on Birdeye

2 years ago

Non Brandon person 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 49,196 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.