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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Good customer service
It's been months since my refinance and I don't remember my experience but I REtook the survey to hopefully stop getting the emails!!!
Keep information and already requested documents straight so that I’m not getting asked for the same documents multiple times
The survey of marking it "OK" was because we went through the process twice, the second was expedited and went smoothly. The first time, we submitted all the documents, and then were rejected, because something was missing, and that was not communicated, and then no one told us why were rejected. After talking to someone, we were able to get a new application started, with the same documentation. So it ended up going smoothly in the end but it took twice as long than expected.
I highly recommend financing with Penny Mac. They are very friendly and make the process smooth and simple.
Responsiveness
The process was easy and we closed sooner than expected!
The entire group was efficient in communicating and time management was superb from the first day until the last.
The previous loan officers did not deliver as promised and provided a lot of false information. Prior to Maliaka Hill, I was told to apply for a loan, it was declined and was told "I'm sorry I made a mistake and should have had you wait because of COVID19 restrictions, please reapply in 3 months." Three months later I was denied again and was told "You have to wait 6 months." I tried on last time 6 months later and requested a new loan officer and Maliaka was part of the new / better team. Prior to this no supervisor returne... read more
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,198 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.