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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great experience!
Great service
I appreciate all your help, anytime I had a question you were both pleasant and prompt to respond. Thank you for all you have done.
We had started with another company, but had some issues with their requests. Kyle answered all our concerns promptly and efficiently and we were happy with the service he provided.
The loan officer was largely unavailable, did not explain the process or tell me how it all worked, lost documents, provided inaccurate documents, failed to set up a closing date (we closed months later). It was a terrible experience and I was shocked at the lack of quality customer service from such a large organization.
Justin made it great! He made the experience very understandable and easy
Overall, the entire process was great.
Dealing with other representatives were wonderful. Jon made my wife and I feel like going elsewhere. We have excellent credit and other choices were available to us. Other members of your team agreed.
Unclear communication from the initial application to closing. I wasn’t all that concerned for a refinancing, but this would have been frustrating for an initial mortgage.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,198 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.