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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Hilda always answered my questions within a day or two and she answered them so I fully understood what was required.
Hilda was very helpful and timely. This was our first time refinancing, and she made the process simple. Very satisfied with the customer service.
Anfernee was great, it was just stressful to get the correct numbers finalized that the initial contact had quoted.
Tony responded to my questions in a timely manner. He also followed up regularly to keep me updated on the progress of the loan.
Loan did not close due to new building not being finished.
Communication
Thanks for helping me
It was not Devon's fault for delays. It was paperwork not completed by previous closing attorney
Danyell Gilbert did not read my emails and the note in my profile. She told me vis voice mail that the next step would be for Penny Mac tram to check my credit score and that was way after the rate was locked. Everyone knows that the credit score has to be checked if the rate is locked. I sent her 3 emails with the pictures showing the deck was fixed. I asked her to upload them since she told me to send them to her via email, she did not do that. Luckily, Austin did that. She continued called and left me voice mails askin... read more
PENNYMAC has a 4.5 star rating with 49,207 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.