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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
A timely response would have been nice and a direct number. Instead I would call and have to talk to several different people before I was told there’s nothing they could do I would have to wait for a call back . Such a frustrating process .
I think I only had contact with this person once.
Helpful and friendly
quick and accurate answers to questions
Giovana was great, very easy process
Miguel Villalpando helped me to get everything that I needed done on time in a clear and straight forward expedient manner.
We were experiencing Covid during this time frame and everyone was helpful in meeting our special needs! Thank you to all!
On the plus side PennyMac approved the refinance. After the refinance loan, I have had problems with PennyMac. I can’t get anyone to return calls. My bank requested information from Francesca Hill and she never responded to messages. No, I would never refer anyone to PennyMac.
Overall this process was very smooth. There were some instances where documents were requested that had already been sent or were labeled incorrectly in the request that made no sense. Upon a call our questions were resolved and we were able to get the documents sent.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,239 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.