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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Professional
The process was quick, easy and uneventful. We closed in less time than I expected. A couple lapses in clarity at times, but overall went well.
Katherine was great to work with. I had one key question about the refinance that she answered as best she could, but I was left to feel like she wasn't getting very much support behind her in addressing my concerns and I went to close despite my questions never really being answered. Please look at any lower ratings in this survey as being reflective of PennyMac in general and not Katherine Baker specifically- she was excellent within those things she was empowered to do.
Good experience
Too difficult to communicate with simple questions. This may be the electronic age but you still need a personal element to do business effectively and efficiently. Navigation of electronics is not the answer.
Great service
Brandon was FANTASTIC. I was so thankful for his fast responses and guidance!
The individual treatment
We actually loved Jessie who did all the work for our new loan for our new home. Not sure what Paul did, but Jessie was amazing. She explained everything clearly, she was always there. We are so grateful to her!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,025 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.