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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was unclear what insurance was required for the property and it took many weeks and lots of emails and calls to get it straightened out.
very easy and quick process
Everyone--especially Tyra and Victoria from the beginning were all very professional and helpful. They alk helped me to rest assured .
Edna was a sweetheart and great to deal with
Communication and follow up phone calls on a schedule. And always getting prompt phone calls returned.
the teamwork that was provided was extremely great since this was my first time refinancing my loan. Nancy Olivas was very professional and always follow up promptly. Also, the whole pennymac team did a fantastic job. Thank you Fountain. A
I had a few problems with our appraisal and expressed them to our agent. She told me that I had to write a document on what my problems were and send it to her. In my opinion this was not my job, it was the person doing a service for me. So I had to settle for what was done because of our financial situation. Also, my processing agent was very unprofessional in our emails.
Closing misinformation
I never even spoke with Tony, just know that he was assigned to help me. The process of how the cash out and then payoff to my creditors was never explained, and I actually had to make a phone call to see how those funds are dispersed. Everybody's got a job to do and everyone seems to be in a hurry to include the home inspector and then notary who came to my home and forgot a portion of the closing packet. Cody Anderson was the only one who communicated well with me as far as documents needed and then few questions I had. S... read more
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,065 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.