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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My Husband is a Disabled Veteran. Every time he called he was treated with respect and patience. We Both are very pleased that our loan experience was not stressful. Thank you.
no review to post
Thank you Willie
Your representative's we're patent , knowledgeable, & pleasent .
Personnel we’re prompt, professional and knowledgeable. They were very informative without being pushy or overbearing. Constant follow up provided if I missed a step; great service in all!
The third party vendor you use for the closings was not very professional and in our opinion not great to work with! We ran into more issues than one with them. For PennyMac itself, some individuals just don't return calls, which left us to reach out to many different departments before a question or issue could of gotten resolved!
My only suggestion would be to have a direct way to contact a specific loan processor. If I replied to emails from Ms. Herrmann I would often get responses from someone else on the team that may not be as familiar with our file. Aside from that minor suggestion, the process was great!
I mainly dealt with Fidencio Velazquez during my process and he was absolutely awesome. Explained things well, was quick to answer, was prompt, and was extremely courtesy! He made the process so smooth. The company overall was the same. I had everything done in 13 days! Thank you so much for a smooth and quick process PennyMac!
I had no real knowledge of the refi process. The Pennymac team guided me through the process cleanly and with a minimum of difficulty, truthfully the difficulty was of my own making. Everything went smoothly than I expected and I'm very impressed with this particular team. Hat's off to them, I'd recommend them to anyone.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,090 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.