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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,086 reviews
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John B.'s profile image
John B. 
3 years ago

My Husband is a Disabled Veteran. Every time he called he was treated with respect and patience. We Both are very pleased that our loan experience was not stressful. Thank you. 

Matthew P.'s profile image
Matthew P. 
3 years ago

Correctly matching closing disclosures. Easily reachable personal. 

Demetrius A.'s profile image
Demetrius A. 
3 years ago

no review to post 

Chester B.'s profile image
Chester B. 
3 years ago

Thank you Willie 

Randall S.'s profile image
Randall S. 
3 years ago

Your representative's we're patent , knowledgeable, & pleasent . 

MATTHEW H.'s profile image
MATTHEW H. 
3 years ago

Personnel we’re prompt, professional and knowledgeable. They were very informative without being pushy or overbearing. Constant follow up provided if I missed a step; great service in all! 

Alena R.'s profile image
Alena R. 
3 years ago

The third party vendor you use for the closings was not very professional and in our opinion not great to work with! We ran into more issues than one with them. For PennyMac itself, some individuals just don't return calls, which left us to reach out to many different departments before a question or issue could of gotten resolved! 

MIKE CANTU I.'s profile image
MIKE CANTU I. 
3 years ago

My only suggestion would be to have a direct way to contact a specific loan processor. If I replied to emails from Ms. Herrmann I would often get responses from someone else on the team that may not be as familiar with our file. Aside from that minor suggestion, the process was great! 

Amanda H.'s profile image
Amanda H. 
3 years ago

I mainly dealt with Fidencio Velazquez during my process and he was absolutely awesome. Explained things well, was quick to answer, was prompt, and was extremely courtesy! He made the process so smooth. The company overall was the same. I had everything done in 13 days! Thank you so much for a smooth and quick process PennyMac! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,086 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.