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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Quick and easy and accurate. It's that simple.
Great experience.
Very helpful
My refi was quick and easy. This is my second loan with Penny Mac and both were seamless.
Fantastic the second time around. 1st time was absolutely garbage
Not sure we ever spoke to Jacob. Send the same documents several times. When everything is under a time constraint, it made the process very stressful.
Overall communication was lacking. I was only contacted to request the same documents I had already sent to multiple people. Tommy Jackson is a joke and I felt like he just abandoned me through the whole process. I expected him to keep me in the loop and expected him to walk me through the process. As far as Krystal Fuentes goes, she did an ok job keeping me updated even after i wasn’t very friendly to her. I felt like I had to do all the leg work myself and just blindly sending documents to various people. It was my first r... read more
One issue was that I had trouble throughout the process using the online portal. After I had begun the process, an unrelated PennyMac representative contacted me and we began the process a second time before eventually figuring out that there were two applications. This created some confusion that was wholly unnecessary and avoidable. A second issue was that the Notary made several errors which required two additional visits to correct and resign several documents. His mistakes caused the closing date to slip and crea... read more
Easy company to work with!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,483 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.