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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The refinance seemed to be a bit steamlined because I was a current customer of PennyMac but the calculating of payoffs, escrow funding/impounds, and how existing loans were paid off was not ideal not time efficient and caused several thousands of my funds to be delayed waiting for refunds from creditors that were overpaid and from Pennymac because impounds were inflated. Other than that it has been a fair experience.
Drew McCafferty did a Great Job with answering all my questions. And keeping me posted on my Loan application.
First person told me no other documents. Then next step they are asking for my tax returns from previous years which they told me I would not need to provide as it was streamlined. Annoying more than anything so I refused to supply anything more. Other then that it was smooth.
Penny Mac was very easy to work with and kept us informed through the process
Not everyone is computer literate and maybe you need to understand that and offer other ways to get you the information!
Very easy and smooth!
Great experience!
No time. Sorry. It was fine. Everyone kind.
All communication was very clear and precise. All employees I spoke to were pleasant and genuine. The weekly follow up calls were informative and helpful.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,483 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.