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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Ms. Allen was professional, kind, informative, and prompt in all of our exchanges. She made it easy to discuss the details to our loan, identify the changes and updates that needed to be made, and confirm the documents and signatures needed to close the deal. She was knowledgeable, personable, and very helpful. Two thumbs up from these satisfied customers!
My refinance went effortlessly, I was also able to pull some additional money out for kitchen upgrades. Super excited 😆
Great experience
I need to be very clear that Erika Stacy and all of your staff were great. What caused frustration is the technology used for verification of the documents within your Portal. I would submit documents and they would still show as 'pending' or still 'required'. I believe this was cause of much of the communication frustration between myself and your staff. Once again, Erika and your staff were great. Your people would rate at 10. :-) thank you!
This new experience was handled with care. Faster than I expected and also pretty smooth transition.
Edward was prompt, documents were accurate, communication was never an issue, extremely satisfied. Thank you .
Robyn and MAC team was great
Krystal was the best. It was such a pleasure working with her. She was always professional, polite, helpful, and easy to talk to. She always answered any questions I asked her. She always returned my phone calls in a timely manner. Her customer service skills is above reproach. Because of her I would not hesitate recommending my family and friends to use PennyMac for their home loan.
Quick and easy process!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,081 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.