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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was difficult to get ahold of anyone. No one personally reached out to me one single time during the process. I have done several refinances with other companies and this did not come close to the same level of service as the others. As far as the timeline and the automated portions everything was fine.
Ms. Cole did a great job guiding me through the loan process and patiently listening to and answering my questions.
Grace was very helpful with the closing process.
Waiting for my refund almost 30 days
Tyra was very good, it was there reviewing committee that kept asking for the same thing over & over again! They were a real pain!!
Tyra communicated weekly with me to let me know what the next steps were and worked her best to work with my dad and my schedules.
the agents need to explain who they are in relation to the other members of the team, and why do I need him when I was working with a guy named david kennedy, there seemed to be only confusion between the two, not difference, peter would never call me back, he had one script and did not provide the appropriate info, the customer needs to be able to call them and they answer the phone rather than leaving messaged only to miss their call, the whole process was a foggy mess and I hated it, I'm still waiting for a call back from... read more
My loan officer, MS Sonia Lozano, is the person, myself and the company, should give thanks to. MS Lozano, other representatives, and PennyMac as a whole, made this process, without a doubt, everything a company should provide for their customers. Thanks PennyMac..
Everything went as was explained. Questions were answered as I ask them. Nancy and the rest of the team acted as if they were my employees.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,506 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.