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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everyone was friendly, professional and followed up quickly with pertinent information. Closing happened early!!
Dennis Giardina was my first contact ,I believe his attitude was Great easy to talk to ,Shalom was the next person I delt with ,LOVE her name it means peace in Hebrew , Thanks for all the help !
Contact times at 9am instead of 6:30 pm... 6:30 at night is really inconvenient for some people
Excellent customer service.
My app was rejected in December with no reason why. I had to call a supervisor and threaten to file a complaint with the State regulatory agency. They then forced a restart of the entire process, which led to my ultimate approval. Also when you have people call me, they say who they are but offer no proof and immediately demand personal contact info from me, when I refuse to give them my social they get all pissy. There is a lot of problems with your system that causes issues.
The entire loan process was quick and easy and I appreciated the weekly communication to keep us updated on the status of our closing.
No. Leave me alone.
Nancy came right to our house, she was fully prepared and very knowledgeable and wasted no time in helping us close on our house in 1 hour 😀
Talking to one Loan processor instead of information getting twisted between 2 different ones. I didn't even feel as though they were knowledgeable or listening which is why the process was held up. upon closing we found out how things weren't as we agreed upon or explained. but by this time rates have went up if we canceled so I guess Penny Mac won that game. I read the horrible reviews online and wish I would have listened, now I'm going to add mine to the list.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,114 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.