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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,506 reviews
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Tiffany B.'s profile image
Tiffany B. 
on Birdeye

2 years ago

Everything was fine, but I was a little shocked that my closing costs were so high. I wish it had been communicated before closing that the closing costs were going to be about a third money I was receiving. Had I had known this, I'm not sure if I would have continued the process. I keep going through my emails to see where I could have found this information, but I've been unsuccessful. I'm placing no blame, but again, I didn't realize the costs would be so high, especially since I didn't switch lending companies. 

Danielle B.'s profile image
Danielle B. 
on Birdeye

2 years ago

All credit cards were not paid off like promised. Communication was horrible. I had to call multiple times to make sure things were getting done to get the process moving 

James J.'s profile image
James J. 
on Birdeye

2 years ago

After completing 3 other refi's through Penny Mac and had horrible experience, this experience exceeded my expectation! 

KATHRYN K.'s profile image
KATHRYN K. 
on Birdeye

2 years ago

it was great.. 

Bennie S.'s profile image
Bennie S. 
on Birdeye

2 years ago

The people there made it a pleasure they knew what they were doing and were very helpful 

Lucy W.'s profile image
Lucy W. 
on Birdeye

2 years ago

It was a great experience. 

Mark M.'s profile image
Mark M. 
on Birdeye

2 years ago

Candice Williams was Great. Others whom I spoke with also were very helpful with the few bumps and hiccups in the process. ALL were very professional yet approachable and friendly. 

Emily H.'s profile image
Emily H. 
on Birdeye

2 years ago

It was great. 

DEBRA L.'s profile image
DEBRA L. 
on Birdeye

2 years ago

Experience was good. Thank you. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,506 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 5:00 p.m.