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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,507 reviews
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Phyllis H.'s profile image
Phyllis H. 
on Birdeye

2 years ago

The process were great, due to the Penny Mac Team. The Penny Mac Team were very supported and knowledgeable. 

Mario De La T.'s profile image
Mario De La T. 
on Birdeye

2 years ago

It was a quick painless experience 

Anthony M.'s profile image
Anthony M. 
on Birdeye

2 years ago

great service 

Brittany C.'s profile image
Brittany C. 
on Birdeye

2 years ago

Everything was great even with minor problems. 

Amanda B.'s profile image
Amanda B. 
on Birdeye

2 years ago

This we my second time trying to go through with a refinance and the second time was an excellent experience. Thank you 

Davis W.'s profile image
Davis W. 
on Birdeye

2 years ago

I was going to refinance with someone else then I received a letter from Penny Mac about refinancing and I called I was quite please with the Info I got and from everything went well and my Son is looking to buy and I already told him about Penny Mac. 

Carrie P.'s profile image
Carrie P. 
on Birdeye

2 years ago

Jasmine did an acceptable job however I will not likely recommend PennyMac because of the lack of communication from Shalimar and the rest of the team. Shalimar did not answer questions in a timely manner and filled out our application wrong despite me correcting her on the initial phone call. When I addressed her error not being fixed messed up our cash to close and amount we were able to get out of our refinance she simply said "well that's ok". In addition the communication about what could be paid off was made unclear be... read more

Carolina D.'s profile image
Carolina D. 
on Birdeye

2 years ago

Since the min the mortgage adv picked up the phone I knew I was dealing with amazing people. All my questions were answered in detail, never felt rushed or pressured to commit to anything and the best part was the willingness my advisor had to meet our requests and make it work!!! So glad we made the change !!!! 

WILLIAM S.'s profile image
WILLIAM S. 
on Birdeye

2 years ago

It was easy to complete. There were some hiccups but we worked through them. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,507 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open on Monday at 6:00 a.m.