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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,084 reviews
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Gina J.'s profile image
Gina J. 
3 years ago

Quick & easy cash out Refi. Very professional. I was very clear on the contract. Feels great to be credit card debt free 

Susan R.'s profile image
Susan R. 
3 years ago

process was streamlined 

David P.'s profile image
David P. 
3 years ago

Quick, professional, friendly and easy. 

Cale S.'s profile image
Cale S. 
3 years ago

So my experience with Kristina and Pascal were wonderful. Answered all my questions and kept me updated with the process the entire time. However, my experience with Hannah Brown was completely opposite. She ghosted me 2 weeks into the process and would not return my calls or emails to the point that my loan application expired and I had to restart with Pascal. 

Ricardo E.'s profile image
Ricardo E. 
3 years ago

Excellent Experience 

Monae W.'s profile image
Monae W. 
3 years ago

Great customer service and easy and fast closing. 

CHAD B.'s profile image
CHAD B. 
3 years ago

Mario was excellent. Website and document uploads were easy to use. Good information provided along the way. 

Matthew A.'s profile image
Matthew A. 
3 years ago

Better communication around requests - many things could have been avoided if there was an actual conversation with the requestor. Doucumentation was still being requested 2 days before closing. I never knew if what was provided answered the questions or not. I wasn’t allowed to up load all the documentation requested in the portal (like much of the other documents) not did what I send in ever show up on the portal. Never could tell if the condition was satisfactory based on what I emailed into the cyber abyss. I ... read more

Melissa W.'s profile image
Melissa W. 
3 years ago

The process was quick and smooth without any delays or interruption. I had a great experience. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,084 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.