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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Pleasant and knowledgeable about the process.
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Pamela was always kind, however she is either not experienced and needs more training or lacks the skill set to perform this job. In late November early December 2021 I asked Layal for a new loan processor to take over for Pamela because I was not satisfied. That did not happen and what occurred afterwards for the next month until I closed it was a nightmare. She did not forward an addendum to my loan appraiser, which caused problems for me on many levels. Frequently she would say she would get back to me with answers to my ... read more
Communication was great and made for a very easy process.
All communication was clear and concise. Requests were easy to understand and process to send documents was clearly communicate. Process was as pain free as I believe it could ever be.
Nancy was very professional and nice. The process was smooth up until the last few days. We feel like communicating good have been better. We were projected to close on Friday, 14 Jan. 22. Due to a a glitch with the appraiser, we did not finally close until4 pm 18 Jan 22 ( this was a holiday weekend). We lost 5 days of moving . This greatly impacted events (movers, U haul rental, moving out of rental etc). The appraiser provided a note to PennyMac on 10 Jan that a picture was needed to complete appraisal. It appears no o... read more
It was a very lengthy process, there were a couple of hiccups along the way for sure
Happy about service
My great experience was mostly due to Jessie Adams, my loan officer. She was my main contact that I kept in touch with through the entire process!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,513 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.