This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Effective communication
There was much confusion on my part about the documents that needed to be completed as to whether they had already been completed or not. This could have been an issue with the DocuSign app be I am not sure. I kept getting emails that there were documents for me to review and sign when they had already been completed. I also realize it could have been due to my confusion and not any brought on by anyone else. This loan process was not as clear as I had been accustomed to.
Yesenia tried to help and keep me informed along the way. The problem is information sources to her were often inconsistent and lacking necessary details.
I finally closed
Professional and courteous throughout the entire process. Kept us updated from week to week until we closed.
Closing was originally said to be by first week of December. After much pressure, closing finally scheduled for Dec 31st. Took my insistence to not have it pushed out to mid January.
Not asking for the same documents over and over. Reading what we sent instead of asking for things we already sent. Answers questions more accurately and getting the closing documents right without us having to ask for corrections.
Everyone was kind and helpful throughout the process! It was easy and painless despite us having to reschedule due to Covid.
Would have been a perfect 10 experience, if not for the request for repeat docs concerning Radon certification that were quickly remedied, and property address mistakes on the closing packet (also remedied) and then the mistake on the cash back numbers on the closing packet (two different numbers provided due to an additional expense appearing on the updated closing pack after correcting the address) which we still aren't sure of...we'll know when the check hits the bank. Still, a great experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,016 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.