This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
She was rarely available and had to chase her and the team for information given my documents were wrong No one checked with me prior to closing to ensure documents were right . To this point still have issues and no ideas of everything will be settled
Liem did a great job answering our questions. There were some delays but these were outside of PennyMac's control since our mortgage was sold during the application process. There were some issues with the closing but this was because the notary forgot what time to come to our house. The only problem with documentation was that the cash out check had my middle initial wrong. I don't think this really matters and I think our bank will accept the check. -Marc
We have worked with pennymac since we originally bought our house, and because of the exceptional service we have received we will continue to stay with pennymac. Liem was very helpful and communicative throughout the entire process and responded promptly to any questions we had!
My mortgage was with PennyMac and this was a refinance. Everything was easy from the application to the closing. Very informative and always available to speak with. Closing was great with a wonderful local attorney. Would highly recommend PennyMac.
A better call center
Very easy process
Closing for the refinance took over 2 months and other than generic email stating of the loan update being within 7 days nothing else was stated. Also we are still awaiting closing cost refund to be sent to us from closing on Jan. 1st.
I just love the fact the always answer the phone always polite and have knowledge, fast and efficient Thankssss
He was professional and easy to work with.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,016 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.