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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,539 reviews
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Gloria V.'s profile image
Gloria V. 
on Birdeye

2 years ago

This was my first time actually being involved the process personally. We always used the same mortgage broker. I did this by myself and was able to easily and quickly navigate their system even though I was dealing with the stress of my mom passing. 

AMITY S.'s profile image
AMITY S. 
on Birdeye

2 years ago

It was awsome 

David M.'s profile image
David M. 
on Birdeye

2 years ago

Refinancing was made simple and explained very clearly. The staff answered any questions I had and really looked out for the customers needs. Thanks you! 

Keith S.'s profile image
Keith S. 
on Birdeye

2 years ago

Communication was regular and clear. Answers were prompt. Executed as expected. 

Norman C.'s profile image
Norman C. 
on Birdeye

2 years ago

Great job ,Thank you 

Angela B.'s profile image
Angela B. 
on Birdeye

2 years ago

We enjoyed all the loan processors .. they were courteous. Knowledgeable and timely.. the process went quicker than we expected.. Thank you all so very much.. Pamela Bartlett 

WAYNE W.'s profile image
WAYNE W. 
on Birdeye

2 years ago

The refinance process from start to finish was excellent 

Elisa J.'s profile image
Elisa J. 
on Birdeye

2 years ago

Greetings, Kudos to Ms. Brittany! I've been a homeowner for 30+ years, so you can imagine the refi's I've had done. I am here to tell you that not 1 of those transactions were as seamless and pleasant as this one was! Amazing stellar service. She called with updates as promised, she was always pleasant and made sure I had no questions or concerns. Perfect Customer Service! I have shared my experience with friends and they cant believe it! I am in the customer service industry and I'd hire Ms. Jones in a heartbeat!!!!... read more

Aquila M.'s profile image
Aquila M. 
on Birdeye

2 years ago

I have been an customer with PennyMac for 5 years. And every concern and question was answered. The Loan officer went out of their way to make sure I was taken care of. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,539 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.