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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Good communication
Very patient with me
Personal communication was very good. Automated communication not so much. Took longer in title than expected, but the rest sailed along quickly and smoothly.
Communication and accuracy. The willingness of PennyMac employees to resolve concerns and questions without being rude to the already angry customer. The only reason PennyMac still have my almost 300k loan is because of an employee named Elliana. She got everything resolved for me and got me to closing. I almost cancelled my refinance. If it wasn't for her, I would have taken my loan to a different company.
Thanks for a great experience
Giovanna was great and very helpful and reachable.
My only complaint would be the lack of verbal instructions. Duplicate email instructions and multiple mailed instructions were also troubling. The only telephonic contact was with the original lending agent. However, the overall experience with the speed and convenience with PennyMac since we were already customers was very helpful. Thank you until next time.
Great experience, no delays and very professional
Good communication and keeping me up to date
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,262 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.