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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very easy & quick process
The people I talk to you were all very friendly and did the best that they could but the departments did not work well together and I was asked to send the same document over and over again on multiple occasions
Good job Rebecca
Unclear who is the primary point of contact that handles my refinance. Initial comm. handled by Alex, then transferred to Eriberto but he hardly made contact and I ended up communicating back with Alex or someone from the team. I also was communicated I can't choose a title company but then when I pushed you guys agreed its ok. Then its very slow for you guys contacting the title company, and for 2 week there was no progress and when I asked why I got run around reasoning blaming the title company on not providing complete i... read more
I was told there would be no closing costs. Then the closing costs were $5,000. The next week they were $6,000. Once we refused to pay that, they lessened to $400. That tells me that the fees were not necessary and makes me feel like pennymac was trying to squeeze any amount they could from me
Penny Mac overall was great and every time I called everyone was super helpful. This survey was based on Kristy and I only spoke to her once and could never get in touch with her again.
My loan should have close by the end of 2021. I identified a problem with the preliminary closing documents on 12/13/2021, I communicated the problem immediately and provided proper documentations to support the claim. There was no activity with my loan for 2 weeks. When the closing documents were provided for my review, the original problem was still not fixed. I finally got the loan closed the 1/10/2022. I was very disappointed when there was no direct deposit option available. I am still waiting for my cash out chec... read more
Penny Mac keeps us coming back because they are on time, in time and fully reliable! Pamela was always courteous, responsible and a true pro!
Had a great experience!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,539 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.