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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Hassle free process, kind and considerate contact individuals. Took the time to explain, answer questions and get to know us as more then a numbered customer.
The rep was very polite and communicated everything. She followed up with me and courteous.
Penny Mac did all the work all we had to do was sign the paper work it was great and smooth....
Great to work with! Made the entire process easy. Thank you!
Great costumer service
Great company with low Interest rate for first time home buyers.
I must give a special thanks to Shelbi Janssen who really took a lot of time to explain things to me. The first go through was a bit rocky and Shelbi picked up the pieces. Thanks to her and Andrew for the successful second go through.
I choose Penny Mac because I had dealt with them in the past and had a good experience with them then so upon refinancing my new home I decided to go with them again thus far we finally got it DONE! looking forward to doing good business with them for the duration of the loan
Not only was the process long and stressful, the communication between myself and the loan processing team including the title company was awful! The only time I got answers was by calling the customer service line and speaking with someone else outside of the original reps that were assigned to my loan. This process was so disappointing and stressful that I'm glad it's over! The only Representative that I can say I was satisfied with was Clark Smith and I didn't meet him until the end and that's unfortunate.
PENNYMAC has a 4.5 star rating with 48,539 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.