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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,206 reviews
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Michael B.'s profile image
Michael B. 
4 years ago

I was little disappointed with the length of time that things took to finish up. When we refinance our home it took only a week and half we were closed. The fact that when the notary came to do the closing paperwork, she was sent the other address after the processing officer had a repeated to me that they would be sending her to our physical address and not our tenant address. So this total process was a bit of a pain. 

Robert N.'s profile image
Robert N. 
4 years ago

There is not a direct line to anyone except the line processor. The number to call is almost useless. They rely on notes left from the person you are trying to get in touch with. I was repeatedly asked for documents and could not get clarification from anyone on what it was. I eventually got the VA, of all organizations, to answer my questions. Highly recommend looking into your communication with the clients process. Closing was a no call no show and was delayed, then it was last minute close 

ERIKA B.'s profile image
ERIKA B. 
4 years ago

It was a great process and fast as ever, I wasn’t expecting it to go as fast as it went. I’m excited. 

Clifford J.'s profile image
Clifford J. 
4 years ago

Requests to sign paperwork on line were screwed up. Notary was scheduled but did not show up. 

James M.'s profile image
James M. 
4 years ago

Meagan was very thorough and always ready to help 

ROYER GOMEZ B.'s profile image
ROYER GOMEZ B. 
4 years ago

Brianna Koke answers my questions and never game me bad attitude. 

WILLIAM L.'s profile image
WILLIAM L. 
4 years ago

Hire more people like Cesar Fierro. He was very helpful and dealt with me honestly and professionally, unlike most of the other PennyMac reps. I was sent at least 6 'payoff demand statements'. Who needs that many stacks of wasted paper. Thank You 

CECILIA D.'s profile image
CECILIA D. 
4 years ago

A pleasure to do business with!!! All information was clear and accurate. 

Brianna Y.'s profile image
Brianna Y. 
4 years ago

Sumayyah and Sidney were absolutely amazing but communication from Chad Foote and underwriting was lacking. The process took much longer than any refinance we have had in the past but overall my experience with Sumayah and Sidney made up for any negatives!! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,206 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.