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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Most of the trouble was on our end. I could not open documents from this phone. Made things hard on all of us. Closing papers i was not happy gow some were worded. No where to explain anything. Everything is not a yes or no. No where to put any improvements down. I thank you for all your hard work.
Escrow was supposed to be included in my loan and it was not included. I caught it before closing was scheduled and it was supposed to have been corrected. It never got corrected. At closing I tried contacting my rep and got no response. I left voicemails and emailed and got no response. I left a voicemail and emailed her and her supervisor and got no response. Closing rep said we could revise before she submitted docs and still no response from PennyMac. I now have a mortgage with no escrow.
Great experience Easiest loan we ever got
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It was great working with Jamie and Gabriel to complete my refinance. It was very clear and there were no surprises or bs.
Jamie and the PennyMac finance team made the refinance process easy. He contacted me weekly with updates. I would recommend Jamie and PennyMac to anyone looking for a mortgage.
I have a rental property with a first and second mortgage. I have no idea why, but SunTrust put the condo address on one of the mortgages and the condo complex address on the other one. I literally had to explain this a dozen times to multiple different people. I was told three separate times that I was ready to close only to be told that was a mistake because the above referenced issue hadn't been clarified. I understand it's confusing, but once explained once, that should've been it.
I realize that many, many people are refinancing now, but I chose to go with PennyMac because my current mortgage was with them and I figured the process would be more efficient. I have refinanced probably 6 times over the years, and this refinancing took longer than any other I've done. Because it took so long, I had to resubmit banking documents and pay stubs because they were "dated" by the time they got to them. All in all, I was able to refinance, and it's done.
Very easy to close was very happy with my Penny Mac experience
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,986 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.