PENNYMAC

Sravani H. 

on Birdeye

5 years ago

Its a great experience 

WILLIE TYNER J. 

on Birdeye

5 years ago

During a time when everything is so challenging, PENNYMAC has made this process so convenient and user friendly for us. This has been the easiest thing I've done in a long time. Everyone was so professional and kind. I'll tell anyone looking for a home loan to check in with PennyMac. 

Dillon G. 

on Birdeye

5 years ago

Closing had to get re scheduled three different occasions I believe it was. Other than that, great experience. 

Michelle Kay E. 

on Birdeye

5 years ago

Communication is vital and there was more than one occasion that it was difficult. Messages were not returned and attempts to speak to any other individual led to the same voicemail box over and over again. It also would seem that folks were not familiar with the VA loan process and we went back and forth between cleared for closing and not. Not until a call to a supervisor did we get it sorted out. 

Matthew W. 

on Birdeye

5 years ago

The overall time frame was months overdue. I don't blame the agent. I think that Nick was working very hard, and he was very responsive in email. But something glitched up this process into extra innings. As a result, I paid at least $2k over the period of about 4 months for previous loan than I would have. Repeated requests for updated bank documents over the extended time frame doesn't speak well of PennyMac dedication to meeting customer needs. 

Andrew C. 

on Birdeye

5 years ago

Thank you 

PHILLIP L. 

on Birdeye

5 years ago

. 

Tara S. 

on Birdeye

5 years ago

Michelle and the team of PennyMac were great! I love the ease of the electronic signatures instead of paper documents. I will definitely refer friends and family. 

SOL A. 

on Birdeye

5 years ago

Lauren has been very helpful and sent us messages or call when she needed to update us. We are grateful for making our refinancing experience painless.