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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything just seemed easy with the help of the Mac team all questions were answered promptly and steps were guided.all in all great experience highly recommend 👍🏽
There was almost no communication. My closing was over a month later than what was communicated when applying. I wouldn't hear anything for weeks then I would get an email requesting documentation I already provided. I could never reach anyone & when someone did call me back it would be around 8 or 9PM while I was getting my children ready for bed. I also got conflicting info from various people. The entire process was confusing & very frustrating.
The process was clearly explained from start to finish. Communication was great. We received a weekly call giving us a status update and asking if we had any questions. Everything progressed and was finished just as we were told it would be. Great Job!
Very bad communication from the loan officer. I had to give multiple calls a day to get a hold of him. I would be told by the loan officer that I will get a call from the loan officer in an hour because I was I requested scheduling a call back. Never got a call back. I was told my closing was scheduled for Nov 29th, no one showed up. When called the loan officer no response. Had to send multiple emails / make calls to get a hold of him. Overall very frustrating experience.
I think being in Covid made the communication more challenging. The document portal was confusing and since the process took longer than anticipated, I kept thinking the documents being requested were already uploaded, and it was hard to get a hold of people over the phone. Once I did get a hold of Mr. Mejia, he was able to clear up my confusion quickly.
Considering we were going through the COVID-19 the process went really smooth!
Great customer service and a very smooth process.
My experience was that of superior customer service.
First - There were issues with document colelction. Multiple emails . Last - I just got a call from PennyMac reminding me that my Dec Payment is due whereas i got an email saying that the new loan was funded. Both loans (Old and new) are with PennyMac and i think , before calling me , they should have known this . This was embarrassing. Questions lik e- "How are you repaying the loan ?" I dont know- the attorney came and we signed and its between pennymac .. Go figure .
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,622 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.