PENNYMAC

JOEL M. 

on Birdeye

5 years ago

Excellent customer service and loan officer 

FRANCISCO Iriarte J. 

on Birdeye

5 years ago

Great experience! Great customer service! 

KEVIN B. 

on Birdeye

5 years ago

It’d be nice if someone answered the phone when I call. Someone also could of let the attorney know when the closing was instead of the day before. 

Harold H. 

on Birdeye

5 years ago

My only complaint is that we waited all day fie the Notary. We were supposed to close in early afternoonand did not close until about 8:00 pm. 

WILLIAM P. 

on Birdeye

5 years ago

My closing cost estimate was not even close to how much I paid. The cost was double and I had no communication from you about it. I did not find out until the Notary told me the night before closing. AND no one bothered to tell me I needed to have a cashiers check for the closing. I had to make an emergency trip to the bank the morning of my closing. Communication was definitely lacking. Everyone I dealt with was very nice. 

Charles Carter V. 

on Birdeye

5 years ago

Closing documents were not explained in detail. Loan officer never reach out in a timely manner. I am not referring to Richard Kinsey. Loan process was terrible and unprofessional. Oh well! 

Daniel M. 

on Birdeye

5 years ago

The communication was just not there. I assumed it was because you all were just overwhelmed. I was given telephone number to call us. And he said he didn’t even notice, or didn’t work at the apartment anymore 

Andrew M. 

on Birdeye

5 years ago

Communication was clear, loan was closed in the amount of time they said it would be, and everyone was pleasant and helpful. 

Jon C. 

on Birdeye

5 years ago

Very friendly and helpful through the process