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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was well informed throughout the process
The person who settled on the terms of the loan, Susan Aowrang, was just wonderful--responsive, reasonable, really went all out to help finalize the deal on her end. Once Susan's end of things was done, it all dragged for MONTHS and I often received no response to my inquiries. The closing documents from the title company were incorrect as we sat at the signing table. I came THISCLOSE to calling the whole deal off because of the mistakes and lack of communication.
The process at PennyMac to refinance my loan was simple. Everything is automated except signing the final loan docs, which required a notary, but even that was easy. I was informed throughout the entire process and prompted when something needed my attention. Kelly, my PennyMac agent, also reached out regularly to make sure I had everything I needed. Superior automation and excellent service with a personal touch, I couldn't have asked for more.
I was I was very disappointed in how long it took for my closing to actually go through. When my neighbors around me were closing in two to three weeks it took us almost two and a half months. I was a little disappointed in the appraisal of our home. Once again homes in my neighborhood the same size as mine was appraised at almost $30,000 less than what they're appraises came to. The woman that helped me she was excellent. Great customer service . She talked me through the whole application.
I started the refi in August and did not close until December. I had three different closing dates and the first one was canceled because PennyMac needed current financial statements. This would have been totally unnecessary if we could have closed earlier. I’d been told all along that everything was going well until it wasn’t. To add insult to injury, nobody even called me to tell me that the closing was off. I worked with several different representatives that after a while I felt no kinship
Great communication.
Closing was delayed by a month and a half and I was not told this until I asked.
My closing cost amount changed at closing, which was very frustrating because I already had a cashiers check for the original amount. I will say, when I did get in touch with Nick, he did rectify the situation. I do not blame Nick because he didn’t find out the amount had changed till the morning of the closing. I just feel there should be better communication to not just the customer but within the company.
Retrain your people to be more responsive to calls and emails. Have IT check the site as I was unable to see any of the docs that I uploaded.Also have your reps call and email during business hours. Getting emails at midnight is not acceptable and very unprofessional.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,576 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.