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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was told I didn't have to make my dec payment. My first payment will be 1 Feb. Used funds for other bills then told I had to make that payment. It caused financial and personal stress on my family
My experience with Penny Mac has been wonderful.
Yester was fine. I did not receive call backs from my original loan office. My loan officer was changed mid way through the process and did not communicate with me. It took way longer than it should have.
Communication was overall poor. My emails went unanswered for up to 5 days, multiple requests for the same documents, and requests for documents that had no explanations. Hope I get better communication from penny mac in the future.
The process was easy, clear and fast! Thank you!!!
I received multiple mailed documents about amounts to close. Complete waste of paper. Did not close on time. Website is horrible, doesn’t actually provide any status of loan.
Smooth easy process though there were a couple of unexpected delays.
I would just like to thank the Mac team especially Brent who worked so close and was very professional and couldn't have been more pleasant through the whole closing process. He was very reassuring and positive when at times it seemed overwhelming to me. He is a great asset to your team and a wealth of knowledge in this field. Thanks again , Sean King
The final monthly amount differed on the closing disclosure from what was communicated. Made multiple requests for information with no call backs. Submitted an IT ticket (or was told it would happen) and I never received updates. It's was impossible to understand the speech of the representative calling to up date me about the process. She didn't listen to me when I would talk, would interrupt me when I was speaking or attempt to talk over me. I'm glad this process is over.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,577 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.