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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
First, Andrea was great. She seemed a bit over worked, so there was less frequent communication, but overall she was knowledgeable, attentative and very helpful. Second, the underwriting team asked for very unusual requests, asking me to have Pennymac be listed as first lien holder on insurance before I had a loan with Pennymac and having me address an obscure, needless issue with my appraisal. Glad underwriting is detailed, but there needs to be a balance.
Thank you !!!
Everything was great until it wasn't. When my numbers were not correct and needed to be changed, I seemed to have less help, calls, and emails than I did before. Overall it was a great xperience.
The whole process was super easy, and loan officers helped with making sure everything stayed on timeline to close and communication was awesome and helpful from start to finish. Thanks everyone that helped my wife and I complete our refinance.
It was a challenging cross country move and PennyMac was with me all the way. I appreciate your kind professional service, I would have been lost without it. Carolyn was terrific and so patient with me.
Great experience
Mac Team does not understand customer service concept. I was provided terse inaccurate/wrong information. Called to complain -- no one took ownership. At outset, advised Elizabeth Vickerman not to rely on text messages; she ignored me. Was surprised when the Notary knocked on my door to close -- received no confirmation of delays/rescheduling. Closing documents were revised 4X. Those presented differed from any seen previously and did not reflect PM buyout amount. Nightmare experience. Called co
It was pretty easy
Overall easy and simple process to refinance. Outstanding service.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,818 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.