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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Very quick and streamlined process.
Patrick Peavy was fantastic, but the process was frustrating. There were multiple issues with Service Link and the signings (because I had to redo it due to Penny Mac error). The communication from Penny Mac was poor, but evrey time I talked to Patrick he figured out what was happening, and I felt he was on top of it.
The loan office was excellent during the initial call. Then when I transitioned to Kristina she was extremely helpful at first and then absent for the remaining process. Those that backed her up had little information to provide and ultimately not helpful. I called a manager and left a message and never heard back. I was disappointed that my appraisal came in a bit low and when I called to inquire I was told that if I requested a change to it then the whole process would delay.
Thanks
Well my experience was a 3 month experience. When I had thought I had closed in October and everyone in Pennymac confirming it was completed. It came out that my forms were lost and that's what took 3 months to finally resolve. I think Pennymac needs to work on there communication between each other. At the end everything was resolved. Which I Thank a SV other in the name of Nick. Thank you Nick for your hard work and dedication!
Great experience!
happy with my experience with PennyMac
The way Mona answered our questions and promptly returned calls
The overall experience was great. The process was just very long and frustrating at times. It was explained to me that there are a lot of refinancing in progress hence the reason for the delays. My Loan Officer was fantastic from beginning to end. Everyone was pleasant and answered my questions to the best of their ability. I would recommend PennyMac to my friends and family.
PENNYMAC has a 4.5 star rating with 48,577 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.