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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I confirmed my rate lock the first of October and did not close till December 5. I have multiple friends who have gone through this process on their home during this same time. They closed working 35-45 days max! Also, the poor attitude of Rashawna was too much. So many excuses about why I could never get a return call back. She frankly didn’t care that she did not communicate with me. I informed her on the last call that I am working the front lines of covid. Excuses don’t work with me!
My refi closed Dec 4. The process was started mid Aug. I was told it would take a few weeks (Perhaps I misunderstood) At best I assumed a closing the end of October or before Thanksgiving. The Notary was scheduled for noon and did not arrive until 5pm. This was on the settlement company and they could not tell me why. I used PennyMac because they hold my existing loan. I thought that would make for a smoother, quicker process. It was easy to reach the loan team, they were responsive.
The approval was pending for at least two months which delayed closing. The closing person missed our appointment 5 times.
Max did a great job from start to finish! It was an easy process and we were very happy with our rate.
Appraisal process dragged on for 11 weeks and there seemed to be nothing that could be done. communication lacked as to what the hold up was.
Thank you
We started this process in August at the beginning of August the person I had to communicate with was not very good at all returning phone calls or emails he asked for the same documents over and over again he was a poor customer service rep the second one I had she was wonderful we were given a closing date in September that was cancelled we were given one in October that was canceled finally we just closed in December after 5 months.
I started with Celso Dockhorn in July and spoke to him twice in the beginning, and then was sent to Erica Taylor to send my documents , then there was another PennyMac person who's name I forget that asked me to resend the same documents, then it was John Buchanan who asked for some of the same documents and finally to was Kelvey Becks who made contact in November almost 5 months after the of this loan process. Kelvey was very helpful but this process was too long and a MESS!
Loan officer Terrence fought over my loan when I wanted nick bergh to complete my loan. Nick was great. All other parties involved in my loan were a headache to work with. And when I signed with the notary at my house my name was WRONG. I got my check and my NAME WAS WRONG. I’ve emailed Ashley tolliver with no response as I made sure to call and the day after signing and she confirmed that it had been changed. It has not. Great, my name is incorrect on my house now.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,577 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.