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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
From beginning to end, the PennyMac representative and team were extremely helpful with everything. They were consistent with their communication and were able to help navigate the process with us being out of the state. Everyone had a great attitude, even when there were some minor issues along the way. Thank you very much for all of your help and professionalism!
Ms. Janette Matthews was awesome. During my initial communication with her, she outlined the process and what I could expect from her. Part of the expectation Ms. Janette outlined was weekly communication. She delivered on that expectation and more. Anytime I had a question or sent an email, she followed up immediately. I was very pleased with my experience with Ms. Janette. After my closing, she reached out to make sure everything went as expected. Thank you Ms. Janette!!
Easy communication
Easy process and my questions were answered in a timely manner. Our loan specialist was great to work with.
Thank you.
I had a hard time rating my experience. I’m not one to get worked up, so it’s really not a big deal, but the process was not cut and dry and easily could have frustrated someone wanting better communication. Requests for signatures were received and not actually needed, I’d email directly with a question and only get the automated response to expect a delay, and at the end out closing date was chosen and then no one showed up. Small annoyances to me, but not great business practices.
Very professional.
Everything was fast and easy ! Everyone was very friend and easy to work with ! My experience was exceptional!
The process from start to finish was smooth and uncomplicated which is exactly what I wanted.
PENNYMAC has a 4.5 star rating with 48,610 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.