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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Erica was awesome! Thanks for all the help.
Overall, the experience went as expected since this is not my first loan with Penny Mac. While the overall experience went smoothly and I appreciate my loan officers dedication, the closing got delayed twice with little or no information on what was going on. As I was deployed with the military, this made communication much more difficult. Also, due to the delays, the closing numbers changed enough that it caused me pause which resulted in another discussion on how the numbers changed and why
There were only two saving grace when working with PENNYMAC. Kami was awesome and she made the whole horrible experience a bit bearable. She needs to be recognized for putting up with my frustration. First, the portal suck. It doesn't updated after I uploaded the documents. I didn't get any confirmation if the document was acceptable or not. I don't know when the closing date until I called Kami. I would never recommend PennyMac to another living soul. There are many choices and NEVER Pen
It was easy and everything was uploaded electronically.
Quick and Easy.
I had exceptional service from Kelsey. She was always cheerful, pleasant and helpful in emails and phone calls. I would not hesitate to recommend Pennymac and especially Kelsey!
Communication was horrible. Closing date changed several times due to no fault of my own. Loan Disclosure documents were inaccurate. Loan process took two weeks longer than anticipated. No one even scheduled my first closing although I was expecting it. I lost thousands of dollars from working as I am a truck driver and had to take off of work on the days I assumed I was closing. I had a hard time getting a call back or email response. I had an agent tell me I have other important clients. Worst
Clear, concise and easy to understand!
more accurate communication of loan and costs
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,511 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.