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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
There wasn't really anything specific. The time it took was a bit longer than expected. Considering we had to send in multiple sets of pay stubs due to them expiring before closing. And email responses was a bit longer also.
The process took longer than usual but understandable given the low rates and the volume of applications. All interactions with agents were pleasant and informative. Raveena Taylor, my personal navigator, was awesome!
Started the refinance process early June. Finished the closing at the end of October. The closing out of pocket expenses changed several time up until the day before the closing. Even though I have made several mortgage payments since the start of refinancing, I have ended up paying more for the closing cost than the beginning. Awful communication through out the process. No transparency. Excuses were given due to Cov-19, I want PennyMac to know I have been working Mask up, Social distancing.
Jazmyne Rogers, was timely, professional, friendly, and very informative. She asked questions to make sure I understood the process throughly..it was great working with her.
The overall experience was quick and thorough. It was nice having the offer of streamlining come from the company that we were already dealing with, it added a sense of comfort
Friendly, Courteous, Professional service from beginning to the end of the process from all members involved.
Cesar was great. Thought that the pice for closing was relatively high for me staying with the same company. If you were to improve one thing it would be to stay more competitive with retaining mortgage holders. I almost switched to usaa but Cesar was really cool and helpful. Only thing that made me refinance with penny Mac.
Good communication and fast
The application process for a refinancing was surprisingly much simpler than I expected it to be. Thanks to some great advice from Tyler, I chose a rate that has huge benefits over the life of the loan. Thanks Tyler!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,610 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.