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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
I felt the communication was not as quick as I would like. I feel that in this new pandemic world, we need more communication. Hilda did communicate, but not frequently.
To much to write... Let's just say this refi took like 5 months, maybe more from day of my application. Bad communication & understanding of my individual needs in my opinion. Then the loan amount & details that I approved were later changed and then took even more time to correct because I caught it... Then I had to resubmit info already submitted.... Im getting upset just writing this, I wasn't even taking any $ out... Just a simple refi to lower my rate, Come on! Not recommending PennyMac
Na
Kelly was really helpful, quick and easy to work with. Great experience over all.!
N/A
Everything was smooth and felt easy because the PennyMac staff did the work well, efficiently, and clearly. We are thankful for such a smooth process!
Better communication, the rep was rude towards the end. Like I was a burden for asking questions. Still let with alot of uncertainty. Just unfamiliar with some of these processes.
In the middle of my loan process, the processing agent (Julie), was fired/quit. I was in communication limbo for 8 days before I found out my loan had been passed onto Kyle. Even after the loan was given to the new processing agent (Kyle), I had to reach out to him first and he was very difficult to get ahold of. When I finally did get ahold of him, he was very rude and full of excuses. Ultimately I had my account elevated and closed the loan with Chakeeta Adams (the supervisor).
Faster reference than I had expected.
PENNYMAC has a 4.5 star rating with 48,622 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.