PENNYMAC

ERIC C. 

on Birdeye

5 years ago

The service was great and my re-finance went incredibly smooth. I’m glad that I went with Penny Mac. 

Gabrielle C. 

on Birdeye

5 years ago

Jason was great. The guy I had prior to him was the one that dropped the ball and delayed the process, and the customer service reps also were frustrating. The minute I got Jason as my rep, things went smoothly and I am glad I decided to stay with PennyMac. 

William S. 

on Birdeye

5 years ago

The team was very attentive and overall pretty responsive. The loan took longer than I expected to close, but I applied at a busy time and I got a great deal, so who am I to complain. 

Abi K. 

on Birdeye

5 years ago

My experience in the beginning was nice till I paid the 100$ on application. After that the communication was poor, I wasn't getting the required help and had to spent too much time finding answers. After I raised complaints, Kelly L took over and things got better. Kelly L was excellent. Over all clarity and customer education can improve.  

Elsi Sanchez R. 

on Birdeye

5 years ago

Experience was easy and painless. Kami was upfront with expectations. 

TARUN S. 

on Birdeye

5 years ago

I am a existing customer and had a very positive and smooth experience refinancing my current loan with PennyMac. 

RADIUM Sulprizio I. 

on Birdeye

5 years ago

A better direct line of communication. Many times I had to email a different agent to get a response. Maybe a more direct weekly approach. I shouldn’t have to come to you to ask what’s going on. Weekly updates and reassurance lessens stress on the borrower. 

SOLMARYELI Morales De P. 

on Birdeye

5 years ago

The closing was smooth and fast! 

Russell H. 

on Birdeye

5 years ago

Great experience!