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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We had a wonderful experience that exceeded all our expectations. We were always kept in the loop about what to expect or exactly what was coming next. The entire experience was quick and most importantly, convenient! We will definitely recommend Christopher and the entire M.A.C. Team to family, friends, and associates. Thanks All, John & Sharon Gaston
Closing documents were not correct on the day of closing, resulting in having to reschedule closing.
Exceptional customer service...
Gina overall did a good job. She explained and responded to queries. Wish query responses were say tiny bit sooner but it could be reflective of load on the system. This is the pennymac's issue than Gina's problem because of too much load. Will do business with her again as she was polite, took time to work with me and answered my queries. Pennymac as a co should add more resources to make over all duration taken a bit shorter. Overall whole process could have been about 7 to 14 days shorte
Very smooth from start to finish once I got in the Q. Took a few try’s to get through at first.
Professional, pleasant, powerful
TOOK 3 WEEKS TO GET A RESPONSE FROM LOAN OFFICER TATE MACKRELL REGARDING REQUESTED AMENDMENT TO URLA DOCUMENT. LET HIM AND HIS MANAGER MARC HENRY SEVERAL PHONE AND EMAIL MESSAGES WITH NO RESPONSE. IT WAS NOT UNTIL I FOUND OUT WHO OFFICE MGR WAS AND EMAILED RICH FERRE FOR ASSISTANT REGARDING MY UNANSWERED INQUIRY DID I FINALLY RECEIVE A CALL FROM TATE MACKRELL.
Richard Kinsey was great to work with. He made it very easy to apply for the loan.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,622 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.