PENNYMAC

Faith W. 

on Birdeye

5 years ago

More communication. I had to reach out to PennyMac for all updates/status. Online uploads were done - PennyMac would say they didn't receive them. 

Manuel Z. 

on Birdeye

5 years ago

Assistance is immediate and accurate with questions regarding documents and signatures. Thank you, Michael J. and Bridget M! 

EDUARDO V. 

on Birdeye

5 years ago

Very professional and efficient staff 

RICHARD P. 

on Birdeye

5 years ago

Great Service! 

Rafael O. 

on Birdeye

5 years ago

Great service for veterans¡ 

Chidiebere K. 

on Birdeye

5 years ago

Phenomenal team. 

DUSTIN D. 

on Birdeye

5 years ago

All things considered (such as the influx of refinancing due to the rate environment), the communication was as good as could be expected. This rating is not reflective of the the LONG time my loan spent with underwriting. There were also days and at one time more than a week that I waited for a follow up from Linda, but I attributed this to the aforementioned influx of customers. I REALLY appreciated having two people dedicated to my refinance--my loan officer, Floyd, and loan agent, Linda. 

Leonard M. 

on Birdeye

5 years ago

Better communication and more timely document requests 

JENNIFER N. 

on Birdeye

5 years ago

The experience was awesome. We did not have to leave our home for anything and Paulette called us weekly with updates and answered our questions. She was very knowledgeable and professional when speaking with her. The time frame given to us in the beginning was the great and they stayed on schedule. The closing was done at the home. The closing agent was very professional and observed the social distancing as well as wearing her mask. She was quick and efficient.