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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Norma was very personable and informative
Our loan officer was great. Patrick Peavy followed through well once we explained how unhappy we were. We were asked for the same documents over & over even though Patrick said you had them. The internal email system was difficult to use & there was no record for us on what we did on our end. We have had our loans with you for 16 years. We never miss payments & are extremely responsive. Would have liked shorter timeframe & less repeated requests.
The only thing that wasn't really good is that multiple people contacted me to ask the same question about VA Disability status over a weeks time.
The experience was wonderful! Things moved at a much faster pace then I thought they would. From start to finish it was a breeze!!
Great experience and my questions were answered as quick as possible.
Joe and Mitchell were both great keeping me informed with the status of our refinance and were always happy to get me answers to the questions we had.
Quick and easy process.
The process was easy. The loan officer took the time to explain step by step what was going to take place and why. The signing of the document was quick and easy.
Communication with Pennymac is very poor. I would say somebody answered the phone 2 out of 10 times. It went to a generic voicemail and I never received a call back. My updated payoff amounts were never updated! When I inquired about that I was told it would delay the closing process by 5 days if I wanted to update the amounts. I also asked if I could have my check for my debtors sent to my job. I was told by customer service that I would have to change my address on file to do that!! not good!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,269 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.