This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process of my refinance was awful from start to finish. My agent Andrew was completely overwhelmed. He gave me incorrect info, was unresponsive to calls and emails, and seemed not to care. I had to request to speak to his manager, and stopped dealing with Andrew completely. There were countless errors made - even the closing docs were incorrect, and my loan was nearly derailed. I will be looking to refinance with another company as soon as possible to get to 2.5%.
Get things done within the timeframe promised. Don't request documents be submitted asap and then not look at them for a week.
The great team at Penny Mac makes home buying easy!!
My only suggestion is to make a scale of the loan status as it progresses. I want to know where I am at in the process as it goes along.
Not sure who you’re asking me to report on, but the one person I had most contact with was Thomas Papageorge. Everything with him was great until the end. He was supposed to call to discuss final numbers. Also I had a couple of issues come up after I signed closing docs and I never hear back from him either time. I feel that once he knew the deal was done, he didn’t need to respond. While that may be true, I won’t refer people to him directly. I will still refer people to Penny Mac.
Personable and professional
My refinance process was quick and easy. My loan officer, Mr. Timothy Carter communicated with me very thoroughly and ensured I understood the process from beginning to end. I will most definitely recommend PennyMac to all those looking for a wonderful home loan experience!
A wonderful experience from start to finish
Great communication
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,771 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.