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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was a smooth process from the beginning to the end , Jacob Rogers was great and was very clear in providing information about the process and expectations
At the bare minimum someone to actually answer the phone when you call. I would miss a call & not be able to get through to anyone. If i had a question, I couldn’t get anyone to answer the phone. Emails would take days to get replied too. I would ask Ariele or Rick ANY question and they would always need to call me back to give me a response. They were always lost. I also had to send the same documents multiple times.My final closing documents had to be edited 3x. It wasa terrible experience.
The whole process was quick, as can be in these times we're having now, and painless. Any communication was quickly responded to. A great experience overall.
Took over 3 months for the whole process.
Jacob is a wonderful individual. He was available when I called him, which is great! The process was smooth from start to finish.
Everything was great throughout the whole process.
Jesse Ramon is well deserving of a 10. We was extremely polite, professional, and answered my questions thoroughly. Jesse made the closing process easy. I am greatly appreciative to have had him.
It took almost three months to close my loan. I missed several calls to schedule the closing and when I tried to call back I received a message about high call volume. Jordan was great as was all the people I spoke with. I realize it was a busy time but I still feel 3 months is excessive.
Accurate info, prompt and clear communication, and most importantly, honesty made all the difference.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,771 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.