PENNYMAC

PHILIP G. 

on Birdeye

5 years ago

The entire process took far, far too long for a simple re-finance program. 

CHRISTINE P. 

on Birdeye

5 years ago

The process from start to finish was pleasant, smooth with very detailed information. Eric was on top of it and communicated every step of the way. An excellent experience for me. I work as an insurance agent and will recommend you every time! 

Annette R. 

on Birdeye

5 years ago

The whole process from start to finish was flawless, not a single glitch. Staff was very professional and prompt to any queries. 

Noah S. 

on Birdeye

5 years ago

Happy with everything. Would refer to friends. 

Lori S. 

on Birdeye

5 years ago

Cheree Payton did a great job. The "team" and underwriter asked for the same documents repeatedly. That was not enjoyable! 

Thomas Z. 

on Birdeye

5 years ago

Very easy process. Pain free and quick. 

TIFFANY W. 

on Birdeye

5 years ago

THis is my second refinance with pennypac and my first time I had a better experience. This second time there was very limited communication, I was the one that was constantly following up and asking what the status was. Once I checked in, then everyone would answer my questions, but I was the one who was doing the follow up which at times was frustrating. I ended up having issues in the end with the notary for signage that completely didn't show up 2 times, which was an inconvenience 

Michael H. 

on Birdeye

5 years ago

Molly Christmas was extremely nice and very helpful. She was able to get what was needed when asked. I do understand that it is an extremely busy time and only wish that more communication would have gone out via email to keep me updated or the hold up of the process. I was suppose to close last month but missed the deadline. I almost missed a deadline this month because my loan was sitting until I kept calling to find out what happened. 

Carey B. 

on Birdeye

5 years ago

It was a very smooth process