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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,790 reviews
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IAN D.'s profile image
IAN D. 
on Birdeye

4 years ago

Thank you PennyMac 

HEATHER K.'s profile image
HEATHER K. 
on Birdeye

4 years ago

All good 

LORETTA B.'s profile image
LORETTA B. 
on Birdeye

4 years ago

Loan closed in a timely manner. Lauren was quite helpful. 

LAURA M.'s profile image
LAURA M. 
on Birdeye

4 years ago

Icenia was great to work with. Fast and friendly every time. 

Andrea M.'s profile image
Andrea M. 
on Birdeye

4 years ago

I am a stable customer with high credit. From start to finish this refi process was awful. The communication was so poor and it often took a week or two just to get a reply. The loan docs were incorrect more than once, and the entire process, due to delay in communication and inaccurate docs, took more than 3 months. This was the most unpleasant experience I have ever had, and would not ever recommend Pennymac. I'm not sure how Pennymac is still in business with service like I had. 

JOHN S.'s profile image
JOHN S. 
on Birdeye

4 years ago

All in all the refi process was smooth and efficient, especially once a mac team coordinator was assigned to work with my wife and I. Kelly Lange was great--clear and informative, and responsive both by telephone and e-mail--and lent a human touch to what otherwise might have been an impersonal and stressful process. Thank you, Kelly! John Sommerhauser Riverside, California 

Denise A.'s profile image
Denise A. 
on Birdeye

4 years ago

None 

Klane G.'s profile image
Klane G. 
on Birdeye

4 years ago

PennyMac was incredible in helping me refinance my home! They were very prompt in getting back to me and gave me great information! 

DAVID M.'s profile image
DAVID M. 
on Birdeye

4 years ago

The people were very nice and helpful with the process. I would recommend the PennyMac to my friends and family. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,790 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.