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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had a rough start with PennyMac trying to refinance my mortgage. It took multiple times calling to get anyone to get back to me. My luck changed when I called and Rodney answered and was able to get the ball rolling. Once my loan application was transferred to Nick (Brian) it went very smoothly. He communicated with me regularly and explained the process very thoroughly. He is definitely an asset to PennyMac! Thank you Nick for your professionalism and always positive attitude!
The process was very easy to understand and complete. I did not experience any problems and the time frame was as expected.
This was an overall excellent experience. I initially just called to get a quote for a refinance on my mortgage. I was very impressed with both Penny Mac agents I worked with. Ricardo DeCarlo Took all my information and documents on my initial call. And Sheryl Freeby called to follow up with me And keep me updated on the loan at least Once a week. Both were very professional. The whole process, from initial call to closing, was completed in less than 4 weeks.
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The loan process was seamless. We received amazing service through the entire process. Each member of the PennyMac team was professional and courteous.
Great communication.
Quick, easy and painless. The only hiccup was the notary from the title company did not communicate well.
Everything was simple, very well explained, and everything was completed exactly as I was told it would. No surprises, and no confusion - as easy as could be!
Had the pleasure of working with Tabitha and Andrew (Drew) and others during the re-finance process. I had an issue with the closing numbers and this was corrected immediately. Great follow-up and communication by Pennymac. Also, impressed with the 'traveling Notary' which made the closing convenient. Tabitha and Drew are consummate professionals and wouldn't hesitate to work with them and Pennymac again!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,796 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.