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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was quick and painless. All items were clearly explained.
I never spoke to Jennifer once. There is no direct number to your loan specialist. You call and she was never available so someone else helped me. No one ever communicated to me other than through email. I had to call to find out what was taking so long three different times. The closing documents at the final signing were different than what I had e-signed. But it was in my favor so I guess I really don't care. Customer service was obviously not a high priority.
It went smoothly and without having to provide a mountain of paperwork for this refi. I was informed every week as to the status of the process. I am very satisfied. Thanks Pennymac. Judy
All went well and all expectations were met will definately use you again
Fast closing, exceeded expectations. Communication lines were exceeded.
Penny Mac has always been extremely courteous and helpful with every experience I have with them. I would recommend their services to anybody!
It was a decent experience.
First, I want to say that dealing with the actual people that I delt with, Amelia Stratton and Jamie Wright, were wonderful. They are very knowledgeable and they tried hard! The process got muddied I'm sure because of Covid-19 and I do get that. BUT, the process was started back in late March/early April and it took until now to complete and fund the loan. In trying to write my experience, your site won't even let me finish without running out of words. THIS IS ANOTHER PROBLEM, AS I CAN'T FIN
Great service.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,114 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.