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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Working with Mariely was a pleasure. She responded promptly to all of my questions with knowledgeable answers. When I had an issue that required my loan officer, she set up the communication the same day. I admire her professionalism and attention to details.
Smooth and easy transaction. I recommend PennyMac without reservation.
The processes from start to finish were very easy and well explained. PennyMac as whole is a very easy mortgage company to work with. I have already recommended a few of my Army buddies to look into refinancing with you.
Communicate with the client. Your loan people need to get training on CSR. HORRIBLE SERVICE FROM JASON STAPLES, BRANDON GLENN AND FAISLE AHMAD.. STILL WAITING FOR ANDREW'S RESPONCE!!!
Estimates for monthly payment at the beginning of the process were way off. The information that was incorrectly estimated by penny Mac agents up front (property taxes) is public information that anyone can look up so I was not expecting they were using a number hundreds of percent lower than the real figure. This made the process up front seem misleading.
My contact person barely communicated with me and then was changed unexpectedly the week prior to closing. The new contact sent 1 email and did not respond to follow up emails. I had to ask the title company what my cash to close would be after multiple phone calls where I was disconnected /left a message with no response. I did not receive an answer until 4 hours prior to the closing which is incredibly stressful. Communication is key in this process and pennymac failed miserably.
The loan process was disappointing. I did not know until closing that I could have picked a local title company. I had a couple questions before closing for the loan officer and she never called me back. My mortgage was with Penny Mac prior to the new loan. Penny Mac had just paid my flood insurance and liability insurance for a year. The loan processors had my liability insurance and told me they would get my flood insurance fromPenny Mac. A week later they sent me notification I never sup
If my loan advisor would’ve accurately communicated with me through the process the closing cost and properly explained rather than me having to call and talk to a random pennymac loan advisor and find out that I even had a closing cost the day prior to closing. The closing date changed three times and every time documents were requested from me that without a doubt should’ve been requested at the beginning of the process. Their were so many issues theirs not enough space to write it all.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,795 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.