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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great team, made the process very easy and enjoyable.
I love my Penny Mac family
Some things were not communicated as well as it should have. I had asked to close in 30 days but that did not take place. Emails were not answered in a timely manner
There were a couple of repeated questions, and under some circumstances, I'd prefer to have questions answered over the phone right away. But, overall, very good.
Great customer service. When we had questions, they were answered in a timely manner.
Loan disclosure form changed without our knowledge. The closing documents changed without our knowledge. The closing documents were wrong at our closing which was rescheduled twice. Bad experience with PennyMac.
First of all I’m assuming the pandemic affected the process. We paid for a rate buy down and lock that had to be extended because our VOE was not received and no one notified Molly. We were waiting for notary to arrive, we were not told the appointment was cancelled. We immediately contacted employer to get VOE sent same day. We could have done that earlier if we’d known.
There were a few bumps on the road but Brittany Claypool was very helpful. Her outstanding customer service make this stressful process very easy. I never had trouble getting hold of Brittany or someone by phone or email. Great job team Penny Mac.
Great rates and fast closing.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,014 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.