PENNYMAC

Amy L. 

on Birdeye

5 years ago

Great communication and customer service! 

DANIEL H. 

on Birdeye

5 years ago

Great experience! 

LUIS G. 

on Birdeye

5 years ago

The loan closed fast and customer service was great. I would receive phone calls updating me on my loan status. 

MISTY H. 

on Birdeye

5 years ago

I had a great experience with Pennymac! Everything played out like they said it would and when I had questions about anything they answered promptly. Thank you Pennymac! 

Ludmila S. 

on Birdeye

5 years ago

Although very polite, some members of the MAC team are lacking clarity and understanding of the required documents. There seem to be very little or none when it comes to following-up and following through on the notes left in the customer's account records. The idea of MAC team is good but execution needs a lot of improvements. The PennyMac Sales team is excellent. They always come through with their promises and commitments. 

LAURA F. 

on Birdeye

5 years ago

The communication was a little difficult due to the COVID-19 shut downs and everyone working from home. The MAC Team did a great job despite the challenges. 

SACORRA N. 

on Birdeye

5 years ago

Had a lot of back and forth, and delays during Loan process 

BENJAMIN S. 

on Birdeye

5 years ago

The communication wasn’t clear , we sent documents multiple times and some people saw them in our file while others did not . We should of closed weeks before we did and there was NO communication on way it has been delayed for over three weeks until I was able to finally speak with a manager . Oh and I was also hung up on by your staff on purpose as well . It was not a pleasant transaction and it seemed difficult and like pulling the teeth almost the whole time .  

Judith T. 

on Birdeye

5 years ago

the rate it took to get to closing