PENNYMAC

Jaqueline C. 

on Birdeye

5 years ago

I liked how the company would call, check in, and reinforce anything that needed to be followed up with. I also like how they were competitive and took action when needed! 

GREGORY S. 

on Birdeye

5 years ago

A very great experience. The process was smooth and quick. There seem to be no confusion over any aspects of this procedure. Very pleased with how everything worked out. 

Leonard S. 

on Birdeye

5 years ago

nothing more to say 

Brian P. 

on Birdeye

5 years ago

The only person who screw things up for me and was consistently customer focused was my loan officer, Jason Pliska. He was fantastic, going above and beyond even when it wasn't his part of the process. Everyone else pretty much failed. PennyMac decided that I needed flood insurance when I've never needed it before AND my property is clearly not in a flood zone. FEMA maps show that and the appraisal shows that. Closing process delay weeks due to this. There is more but I don't have space. 

Katieanna M. 

on Birdeye

5 years ago

Communication between departments is lacking. Processors asked for the same paperwork over and over again that was sent to the loan officer. 

Vianelly E. 

on Birdeye

5 years ago

Great team very professional 🥰😇🙏 

William B. 

on Birdeye

5 years ago

Simple process and receiving weekly updates. 

JAMES G. 

on Birdeye

5 years ago

We are loyal PennyMac customers. This is the third refi we've been through with PennyMac. Always helpful customer service keep us loyal. It's a shame so much junk mail gets thrown away from others attempting to lure us away. Not going to happen. PennyMac rocks! 

YVONNE L. 

on Birdeye

5 years ago

Loan process at Penny Mac was accurate and fast. Very pleased with outcome. Thank You