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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Nikita was great during the process from beginning to end
Great experience, good taste
N/a
Initializing the refi went fine. Julia was terrific to work with. Once the loan process moved on to the next person, communication died off and it was frustrating. Given the current pandemic, and parties working from home, etc. it is easier to understand, but no easier, given we had to make repairs in a timely manner, but prior to and post repairs there were periods of a few days with no communication. Overall, I'd say 7/10. I also advise future buyers to shop around for people to do closing.
I'm totally pissed that I refinanced through PennyMac. I could have gone elsewhere but I didn't believing you guys in that you didn't want to lose me as a valued customer and would do what it takes to keep me...BS. I just found out you sold my mortgage as soon as it closed to FreddieMac, a company I would have been very low on my list of mortgage companies.
Close my refinance in just 2&1/2 weeks
There’s still an issue with My taxes
Just ok. Did what was expected
No communication from processor or loan officer about tasks and progress within the process. Reached out multiple times just to get updates and feedback. Frustrating from complete lack of communication on all ends. Will be refinancing again in 6 months just to acquire a more competent mortgage company.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,656 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.