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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Personable representatives kept in constant communication. Made the process easy
Everyone devoted their time to accomplish the completion of the loan. Everyone was very friendly and they knew what to do.
When I could reach Richard, he was clear and pleasant. When I spoke to others that were helping the process, they also seemed pleasant, capable dedicated.
If there was an 12 rating I would give it to her and I think she deserves a pay bump as she was awesome and friendly answers all my question very fast
The entire team was great - even though Sarah only picked up toward the end of the process she was also wonderful to work with and was very available to help me with anything and everything that I needed. Thank you!
Due to the COVID-19 emergency, closing was delayed, through no fault of Pennymac. Linda demonstrated professionalism throughout the prolonged process, keeping me updated, including on a weekend. I hope I get to work with her again on my next refi.
Sarah Guevara was fantastic in servicing my loan. She maintained great communication throughout the process and was able to effectively answer all my questions. She provided accurate information and helped guide me through the closing process which put my mind at ease. She took the time to actually listen to my questions and her answers were appropriate to my question. It was a great pleasure working with her. I wish more people in a customer interactive role were like her. A+++ service.
The PennyMac team was helpful as they walked us through the refinance process. They answered my questions completely.
The refinance experience was fast and relatively easy. I would highly recommend Penny Mac to my friends and family!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,841 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.