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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Xavier, Can't thank you enough! Thank you for making the process understandable and quick.
This is the 2nd home we purchased. Our original loan on our first home was with Chase but then was sold to Pennymac so naturally we checked with Pennymac first when getting pre approval for our new home. We had kind of a nightmare process with the loan process for our first home loan and we couldnt believe how easy and seamless the process was this time. Hardly any documents were requested, all of our questions were answered promptly and everything was communicated. Jonathan and Jesse did great!
Knowledgable people,Clear communication, prompt accurate action, pleasant people to deal with,Thank You
Haroutun Arzrounian was very thorough and clear in his questions, explanations, and instructions. However, when the loan got moved over to Ronald Love, the customer service was fair if not poor. It was difficult to get a hold of him, and emails were not returned.
Thanks.
It was done in a timely manner and no unexpected issue, response to my questions were answered completely on the first response.
It was very unorganized. I kept receiving documents to sign with the incorrect information. I could never get ahold of my loan officer to ask questions.
It was difficult to reach our closer because I had no direct number. Therefore changes took several attempts and phone calls to be corrected. The closing documents were different than those I received the day before. I had not been told about the change and could not reach our closing officer for an explanation. I finally figured it out and then received a call with the same explanation. But 30 or more minutes had been wasted at the closing. Overall, I was very satisfied.
Just a lot of miscommunication, documents requested repeatedly, not going through things throughly to find documents needed. We originally applied for a loan in December, had an appraisal than the application went dormant and nobody followed up. We had to reapply for a new loan. Charles would say he would call back at a certain time and wouldn’t. Other people had to find documents that were missing and somehow they were attached to the old application.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,842 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.