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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very personable yet provided great quality professional service!
Our rep handling the account was curt at times. She wasn’t available when we called several different times. She had trouble articulating exactly what we needed from our Trust to get this handled in a timely manner. I wouldn’t recommend anyone else using PennyMac with this Customer Service rep.
The loan fell through because of communication the first time and almost done the same thing the second time. Somehow everybody does not see all the documentation sent in because I had to send the same thing over and over at least four times.
George did a great job. However the phone system at Penny was awful. Another issue is it was impossible to get ahold of your service representative you would leave messages asked for someone to call you back and it would never happen. Also when you did call back in the information you received was always different every person who answered the phone gave you a different message this way to the loan process very confusing and in some cases I thought that I was being scammed.
It was not clearly communicated to me that I was going to need to show reserves of a certain amount of money. I had to call and ask questions as opposed to getting a phone call to explain why.
Very professional working with us. Thank you
The Penny Mac team were very quick to respond and all my issues was solved in short time, Dennis Mueller was very pleasant and experienced, Thank you Mac team and Dennis for a great job!
Between Lloyd and Nick, the service I received could not have been any better. I did have some hiccups because of the restructured website and an automatic application for CARES act which I didn't intend to apply for at the time, I was only trying to research the subject. Because of that, the initial loan was declined but Lloyd was able to rectify the issue with minimal effort on my part. Nick took over the process with a very friendly attitude and threw my application in the fast lane to close!
Overall easy experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,667 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.